Unified Front Office

A way to transform branch customer service operations to a new level. 

  • Single platform. Unified user experience.
  • Integrated call center operations.
  • KPI monitoring tools
  • Cash-desk operations.

An efficient platform to organize daily branch activities, connected with a digital channel for customer service that allows your bank to communicate with clients in a new way. The solution easily integrates with other channels of StandFore banking solution.

Integrated solution for bank branch employees:

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Client service manager

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Cashier

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Call center operator

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Bank branch manager

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Branch administrator

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Self-service desk

Features Matrix

Call center operations

Calls answering, calls transfer, call-back, post-call processing

Marketing

Individual offers, Marketing campaigns execution, Interactive sales scripts

Clients profile

Search in CRM, Previous client’s history, Orders, Notifications 

Knowledge base

Products and tariffs, Products comparison, Special Offers, ATMs and Offices, Exchange rates

Reports & Analysis

Efficiency reports, Branch administration, KPI monitoring, Task Management

Cash operations

Bill payments, Currency conversion, Money Transfers

Product operations

New product orders, Cards & Accounts operations, Loans & Deposits operations

photo-testimonial-SZhirko

S. ZhirkoHead of R&D department

True omni-channel solution integrates all possible aspects of interaction with bank clients. Despite a big number of Fintech startups and “new-generation” virtual banks we still go to bank offices expecting to have the highest level of client services there. StandFore front-office solution brings innovations to this process making it easier and more personal.

Free consulting service

Get benefit of our FREE professional input about your banking e‑channels

Experts perform deep review of your bank electronic channels and prepare detailed findings report to consider in further digital strategy development.