Unified Front Office

A way to transform branch customer service operations to a new level.

  • Single platform. Unified user experience
  • Integrated call center operations
  • KPI monitoring tools
  • Cash-desk operations

An efficient platform to organize daily branch activities, connected with a digital channel for customer service that allows your bank to communicate with Customers in a new way. The solution easily integrates with other channels of StandFore banking platform.

Integrated solution for bank branch employees:

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Client service manager

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Cashier

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Call center operator

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Bank branch manager

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Branch administrator

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Self-service desk

Features Matrix

Call center operations

Calls answering, call transfer, call-back, post-call processing

Marketing

Individual offers, Marketing campaigns, Interactive sales scripts

Customer profile

CRM search, Previous customer history, Orders, Notifications

Knowledge database

Products and tariffs, Product comparison, Special Offers, ATMs and Offices, Exchange rates

Reports & Analysis

Efficiency reports, Branch administration, KPI monitoring, Task Management

Cash operations

Payments of bills, Currency conversion, Fund transfers

Product operations

New product orders, Cards & Accounts operations, Loans & Deposits operations

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Sergey ZhirkoHead of R&D department

It’s a true omni-channel solution, which integrates all channels of customer communication. Although, there are multiple Fintech startups and new-generation virtual banks, people visit bank offices expecting top service level. StandFore front-office brings innovations into the process of interaction with customers, making their experience seamless and more personal.

Free consulting service

Benefit from our FREE professional input about your banking e‑channels

Experts perform in-depth review of your electronic banking channels and prepare thorough reports to consider results in further digital strategy development.